You can reach Stratatek Test & Measurement through multiple channels: Call us at 1(888) 868-4546. Contact US via our online form. Email us at info@stratatek.com. For more details, visit our website. You can also visit our stores on Amazon and eBay.

We accept: Purchase orders for established accounts. MasterCard, Visa, American Express, and PayPal. Wire transfers and letters of credit for international customers.

In-lab calibrations: A PO is not required before work begins, but a PO or credit card is needed before the instrument is returned. Repairs and onsite services: A PO is required before service begins or before technicians are dispatched.

Please contact our sales representatives at 1(888) 868-4546 for assistance to securely add your card to your quote.

Your quote number serves as your Service Order number. While not required, having a Service Order number is recommended for tracking your instrument during the calibration or repair process. When we generate the Service Order, we will determine what level of service you require, shipping information, payment method, calibration interval, etc.

When you request a Service Order, we will provide instructions on which Stratatek Test & Measurement lab to ship your instruments. The closest lab may not always have the required capability.

Email it to info@stratatek.com (referencing your quote number). Alternatively, you may include it inside the shipment box when you send in your instruments.

If you are not satisfied with your pre-owned equipment purchase, you can return it for a full refund within 14 days. Please contact us to initiate a return.

Stratatek Test & Measurement was founded in 2008.

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Please view our calibration certification here.

You can arrange for calibration through multiple methods: Call us at 1 (888) 868-4546. Contact US via our online form. Email us at info@stratatek.com. For more details, visit our Calibration Services page.

For most instruments, our standard turnaround time is five business days after receipt. Some specialty instruments may take longer. Estimated ship dates will be provided upon receipt.

Yes, Stratatek Test & Measurement is ISO17025 accredited, ensuring compliance with industry standards for electrical, temperature, time and frequency.

If your instrument cannot be calibrated due to a failure, we will notify you to discuss the next steps. Depending on the issue, options may include repairing the instrument with us, sending it to the original manufacturer for repair (if applicable), or providing a quote for a replacement.

Certificate of Calibration (Does not include data). Certificate of Calibration with Data (Includes test results). Certificate of Calibration with Data and Uncertainties (Includes test results and measurement uncertainties).

We do not prescribe calibration intervals, as they depend on several factors, including frequency and intensity of use, environmental conditions, and the instrument’s historical performance. Components may drift over time due to temperature, humidity, mechanical wear, and vibration, making regular calibration essential for maintaining accuracy. We are happy to assist you in making an informed decision. Contact us for guidance.

We have laboratories located in: United States: 1517 W Carrier Pkwy, Ste 110, Grand Prairie, TX 75050 Canada: 101 Amber St, Unit 18-20, Markham, ON L3R 3B2

Yes, we offer pickup and delivery within a 100-mile radius around most of our labs. Contact us for availability.

All Stratatek Test & Measurement labs provide general-purpose calibrations, but capabilities may vary slightly depending on the lab’s assets.

Yes, all our calibrations are calculated at a 95% confidence level.

Stratatek Test & Measurement calibrates and repairs hundreds of types of equipment. Below are the most common types of instruments we calibrate and repair: Electrical/Electronic (DC + LF) Equipment: Multimeters, calibrators, power quality analyzers, power supplies, clamp meters Motor Test Equipment: Surge testers, winding analyzers, and dynamic motor testers Process, Control, and Calibration Equipment: Process Calibrators, temperature calibrators, thermal imagers High Voltage and Substation Equipment: Transformer test equipment, turns ratio testers, winding resistance testers, power factor test sets, HiPot testers Laboratory Standards: Precision resistors, shunts, multifunction calibrators, and 8.5-digit multimeters. For instruments not listed above or for more information, please contact us for assistance.

Yes, you can specify test points. Additional charges may apply depending on the requested points and calibration discipline. If requested points do not cover the instrument’s full function/range, the calibration may be classified as a limited calibration.

No, calibration warranties do not extend through the entire calibration interval, as instrument drift can occur due to usage, environmental conditions, mishandling, or component degradation.

No, calibration prices are not affected by the interval selected by the customer.

Yes, all calibrations are traceable to a National Measurement Institute’s (NMI’s) such as NIST (USA), NRC (Canada), PTB (Germany), and NPL (UK).

Accredited calibration involves independent validation by an Accreditation Body, ensuring compliance with documented processes and uncertainties. NIST-traceable calibration means measurements are linked to national standards but are not independently verified by an accrediting body.

ISO17025 accreditation provides independent validation of calibration processes, ensuring higher confidence in measurement accuracy.

Uncertainties define how precisely a lab can perform a measurement. Lower uncertainty values indicate greater measurement accuracy.

At Stratatek Test & Measurement, we prioritize accuracy, consistency, and customer service. What sets us apart: Standardized Calibration Procedures: All Stratatek labs follow a unified calibration process, ensuring consistency across locations. ISO17025 Accreditation: Our accredited calibrations meet international quality standards with full traceability. Highly Skilled Technicians & Advanced Equipment: Our team uses industry-leading reference standards to provide precise and reliable calibrations. Customer-Centric Approach: We offer flexible turnaround times, pickup and delivery options, and tailored calibration solutions to meet specific needs.

No, not necessarily. While an accredited lab follows strict quality standards, not all calibrations performed within that lab are accredited. For ISO17025 accredited calibrations, please select this service level. At Stratatek, we ensure that all ISO17025 accredited calibrations comply with regulatory requirements, including traceability and documented uncertainties.

Yes, but the frequency depends on multiple factors: Manufacturer-recommended calibration intervals. The instrument’s usage conditions (environment, frequency of use, and application). Historical performance and drift over time. Some companies adjust their calibration intervals based on trend data, either shortening or extending the period between calibrations. The most common frequency is once per year.

Yes. According to International Laboratory Accreditation Cooperation (ILAC) P14, documented uncertainties are required to maintain traceability. This is essential if you: Use the instrument for calibrating other devices. Need to calculate measurement uncertainties for your process.

Due to the wide variety of instruments we calibrate, we do not have a fixed price list. However, we are happy to provide a quote. You can request a quote by: Submitting your instrument list via our contact form. Contacting your Stratatek Sales Representative on 1(888) 868-4546.

Yes, we provide onsite calibration services for eligible instruments. A minimum service charge applies.

Most onsite calibrations are available under our ISO17025 accreditation. Contact us for more information.

Repairs are covered under a 90-day warranty. Certified pre-owned items include a 180-day warranty.

We are confident that we provide the most advanced component level repair on all electrical rest equipment.

Most repairs, including calibration, are completed within 20 business days after receipt. Timeframes may vary based on parts availability and complexity of equipment.

We repair the majority of the instruments we calibrate. If an instrument is beyond our repair scope, we can facilitate third-party repairs with your approval.

We primarily use UPS, but also ship via FedEx, DHL, and Purolator. Most orders are shipped Prepaid & Added to the invoice.

Yes, we can ship orders on your carrier account.

Once shipped, you will receive an email confirmation with tracking details.

Email your credit profile to info@stratatek.com. Most approvals take one business day. In some cases, we may require additional verification via Dun & Bradstreet or bank references.

For most customers, approval is completed within one business day. However, if additional credit or bank references are required, the process may take longer.

Email your tax exemption certificate to info@stratatek.com before your order ships to avoid sales tax.

You can request a duplicate certificate by contacting us at info@stratatek.com.

Yes, we provide discounts for high-volume calibration orders. Contact your sales representative for more details.

Yes, visit our certified pre-owned store or contact our sales team for details.

Yes, we offer a selection of rental instruments for both short- and long-term use.

Yes, we accept international orders. Some products may be restricted outside the US and Canada due to manufacturer policies. We offer repair and calibration services to customers Worldwide.

For wire transfers, please contact info@stratatek.com for banking information.

Yes, we offer international shipping. Customs duties and import taxes may apply.